Refunds & Cancellations

This policy explains how you can cancel an order with Desizntech and when you are eligible for a refund. It applies to all payments made to us, including online payments on our website.

Cancellation

• You can cancel an order by emailing ceo@desizntech.com or calling +91 98402 58031, quoting your invoice number.
• Monthly services and software subscriptions can be cancelled at any time; they stop at the end of the month already paid for.

Refund eligibility

• Full refund within 7 days: if you cancel within 7 days of your payment and before we have started work on your order, you receive a full refund.
• No refund after 7 days or after work has started: once 7 days have passed since payment, or once work on your order has begun (for example design, development, content or campaign setup), the payment is not refundable.
• Monthly service and subscription fees for a month that has already started are not refundable.
• Amounts already paid to third parties on your behalf (domains, hosting, ad budgets, paid plugins) cannot be refunded.

Failed or duplicate payments

If money is deducted from your account but the payment fails, or you are charged twice for the same invoice, the extra amount is refunded in full. Failed payments are usually reversed automatically by your bank within 5–7 working days.

How refunds are paid

• Approved refunds are processed within 7 working days of approval.
• The money is returned to the original payment method (UPI, card, net banking or bank account). Your bank may take a further 5–7 working days to show it.
• Refunds are made in Indian Rupees (INR).

Contact

For any cancellation or refund request, contact us at ceo@desizntech.com or +91 98402 58031. We reply within 2 working days.